TERMS AND CONDITIONS

One Liner
A technology-based company working to aggregate electric vehicles to be used in last-mile logistics.

Description
LoadExx is an application for the customers to book vehicles used in last-mile logistics to send or receive their goods. The vehicles available on the platform are both owned by LoadExx’s parent company and are aggregated from various drivers as well. All the vehicles are electric which runs on either lithium-ion or lead-acid batteries. Customers can conveniently choose their booking slots and can pay as per the kilometers and standard fare displayed on the screen while booking the trip.

By Signing Up, you agree to LoadExx

Terms & Conditions

Declaration
By sharing my contact details, I hereby agree to allow the platform to contact me through a push SMS notification in case any driver or LoadExx team wants to contact me.

Terms of Use
Thanks for showing interest in LoadExx, which is an application of Electrologic Technologies Private Limited.

‘LoadExx’ refers to the application being provided through LoadExx mobile App. LoadExx is free to download and there is no subscription fee to be paid by you to use LoadExx. LoadExx is an application for the customers to book vehicles used in last-mile logistics to send or receive their goods. The vehicles available on the platform are both owned by LoadExx’s parent company and are aggregated from various drivers as well. All the vehicles are electric which runs on either lithium-ion or lead-acid batteries. Customers can conveniently choose their booking slots and can pay as per the kilometers and standard fare displayed on the screen while booking the trip.

Your use of LoadExx is subject to the consent of these Terms of Service/Use (referred to as “Terms” that also mean to include any additional guidelines and/or modifications to these Terms of Service/Use as may be introduced from time to time). You are required to give your consent to these Terms in totality. If you do not agree to the Terms or any part thereof, you should not download/access LoadExx and use services offered through LoadExx. The features, functionality and the scope (in terms of services on- boarded on LoadExx) shall evolve with time. 

By accessing and using the LoadExx, you as the End User (also referred to as You, Your or User) agree to be bound by these Terms. You agree and acknowledge that the access and use of LoadExx by You is voluntary and of your own accord. If you are aged below 18 years, please get your parent's/guardian's permission/consent before you provide information to us via LoadExx. Users without this consent are not allowed to provide us with information and in the event, that they do so, we will terminate services with immediate effect. You must provide parent’s/guardian’s valid phone number so that LoadExx can then send a message to the parent/guardian notifying that the child has registered for the service and LoadExx has been given to understand that parental consent is there.

You acknowledge and hereby agree that your access and use of LoadExx shall be subject to the applicable laws, rules, and regulations for the time being in force in India. LoadExx is currently available on Google Play Store (for Android mobile devices). As a user of LoadExx, you are granted a non- exclusive, non-transferable, revocable, limited license to access and use LoadExx in accordance with these Terms. Violation of any of the provisions of these terms shall result in termination of your account without any notice. We reserve the right to make changes to LoadExx and/or to these Terms at any time.

The following Terms supersede and replace all earlier Terms of Service/Use, you may have accepted governing your use of LoadExx.

LoadExx – Scope & Offered Services
LoadExx is an application for the customers to book vehicles used in last-mile logistics to send or receive their goods. The vehicles available on the platform are both owned by LoadExx’s parent company and are aggregated from various drivers as well. All the vehicles are electric which runs on either lithium-ion or lead-acid batteries. Customers can conveniently choose their booking slots and can pay as per the kilometers and standard fare displayed on the screen while booking the trip.

Responsibility and Ownership of Information and Content
When You register with LoadExx and/or use LoadExx services, you may need to provide personal information necessary for the requested service delivery such as phone number, Aadhar number, and location. You shall be solely responsible for the authenticity of your personal information. You understand and acknowledge that you shall be providing all such necessary personal information at your free will and in accordance with the requirements of the specific service you wish to avail of. You also authorize us and our registered Service Providers to store your information, documents and/or certificates electronically for service delivery and/or for the personalization of service delivery and experience enhancement and/or for the relevant analytics and/or for legal requirements and/or for any other relevant purposes; please read the “Privacy Policy” carefully that forms the part of these “Terms”. LoadExx may perform some basic checks on the type and quality of the contents provided by YOU and reserves the right to refuse or remove any content or account that, in its sole discretion, is found to be unlawful, offensive, threatening, promoting violence, defamatory, pornographic, or violating LoadExx Terms of Service/Use and Privacy Policy or violating IPR (intellectual property rights) of any of LoadExx users/partners of LoadExx’s registered Service Provider or violative of any law for the time being in force.

Limitation on Liability
Though LoadExx has been designed for high availability, tested for functionality and audited for security, however, LoadExx does not guarantee that the platform shall meet any specific requirements or that it will be available uninterrupted, or that it is 100% secure, encrypted and error-free or that the quality of any products, services, information available on the platform will meet user expectations. The results delivered by LoadExx will be as accurate as those supplied by the consumer. Users expressly understand and agree that in no event will LoadExx be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or about the use of LoadExx. The services available on LoadExx are the front-end consolidation into a single mobile application with all relevant data/database and service flows/logic created, maintained and served dynamically by the service provider. 

Limitation on Use
LoadExx application is only for connecting customers to the vehicles for the logistics requirement. We will also provide loading/unloading services subject to the option chosen by the customer at the time of booking.

Right to Modify or Terminate
LoadExx reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part of it), with or without notice. LoadExx, in its sole discretion, reserves the right to terminate any user account and refuse any current or future use of the platform for any reason at any time without giving any prior notice. Such termination may result in the deactivation or deletion of the account and the loss of all the content hosted therein.

Applicable Law
These Terms shall be governed by and construed in accordance with the Indian law. Any dispute arising under these Terms shall be subjected to the exclusive jurisdiction of the courts located in Kolkata only.

Proprietary Rights and License
All trademarks (including logo, mark, name, caption), copyright, database rights and other intellectual property rights of any nature in LoadExx, its components and offered services, vests with Electrologic Technologies Private Limited. You should not adopt or use otherwise any name, mark or logo that is identical, or confusingly like any of the marks and logos used by and/or related to LoadExx. You agree and acknowledge that the access and use of the LoadExx and services through this shall not be construed to confer on You any rights of any nature including rights in any form of intellectual property contained in the services and/or LoadExx. If in the course of accessing and using LoadExx and its services through this, you even unintentionally infringe the rights including rights in any form of intellectual property of LoadExx in the services, you shall immediately cease and desist any such use.

Conditions of Use
LoadExx and its services are not available to anyone previously removed from using LoadExx services by the service provider. However, a consumer should only follow to register with the phone number which is either linked with their Aadhar or bank account. 



PRIVACY POLICY

Privacy Policy
This privacy policy (“Privacy Policy”) is in this context governs the access and usage of the LoadExx mobile application. This Privacy Policy describes and determines how LoadExx handles and/or deals with your (referred to as You or Your or User) personal and usage information in accordance with the applicable laws of India (hereinafter collectively referred to as “Personal Information”). ‘LoadExx’ refers to the services being provided through LoadExx mobile App. LoadExx is an application for the customers to book vehicles used in last-mile logistics to send or receive their goods. The vehicles available on the platform are both owned by LoadExx’s parent company and are aggregated from various drivers as well. All the vehicles are electric which runs on either lithium-ion or lead-acid batteries. Customers can conveniently choose their booking slots and can pay as per the kilometers and standard fare displayed on the screen while booking the trip.

A. What all types of information are collected from you?
 Your personal, business, demographic, location, device and other similar information may be collected. The information collected by us shall depend on the services being used by you and may vary from time to time, which will be informed through changes in this policy.
 Completing your profile shall help us provide you better user experience such as pre-filled forms with available information (which can be edited), service recommendations based on your personal information, etc.
 Your usage details may be used for the necessary analytics purpose to enhance your experience such as recommendations based on usage history, reminders for services getting due, etc.

B. How do We use Your Personal Information and/or collect usage data/statistics?  Your Personal Information shall help us customize the service(s) offering and enhance your experience in future
 Device and location information shall help us in adapting the content/display as per your device and/or recommending you the services according to your location, usage, etc.
 Any Aadhaar related information provided by you to us is only displayed to users based on your approval. 

C. How do We handle/manage your Personal Information?
 All your personal information shall be stored in an encrypted form and shall only be shared with our registered Service Providers on the need basis to deliver the requested services
 None of your Personal Information shall be shared with any other individual and/or any other party without your express consent except that required by or under applicable laws
 Except for the purposes mentioned above, most of the collected Personal Information shall only be used for user categorization/classifications for the purpose of analytics
This Privacy Policy should be read in conjunction with the Terms of Service/Use available in [Terms of Use]. 
 We collect, receive, possess or store the Personal Information to enable us to serve you effectively and to enable us to provide a more personalized and enhanced experience to you. If the terms of this Privacy Policy are not acceptable to you, please do not use LoadExx and/or the services provided through it.
 When you register with LoadExx, then you need to provide your personal information such as name, mobile number, e-mail id, address, phone number, gender, date of birth and any information that may be required by us for allowing you to access the LoadExx App/Portal and for availing the services offered on the App/Portal you may need to mention Aadhar details as well.
 We collect information such as Internet Protocol (IP) addresses, domain name, browser type, Operating System, Date and Time of the visit, pages visited, referring URLs, IMEI/IMSI number, device ID, location information, language settings, handset make & model etc. However, no attempt is made to link these with the identity of individuals visiting the LOADEXX app. 
 The LoadExx app uses cookies and these cookies are used to record current session information to improve the user experience of LoadExx and to tailor it to your preference. However, no permanent cookies are used. Further, you can control the cookies through your browser settings and the use of other tools. The blocking of cookies may, however, result in non-continuance of the session. You are advised to close your sessions after use to avoid possible misuse of cookies information.
 We do not share/disclose any information with any individual or organization (public or private) unless and until it is required by law or it is authorized by the account holder.
 We allow you to review any information or content prior to submission with our registered Service Providers for service delivery.
 We allow you to delete your account any time you wish. We will remove all your Personal Information from the system so that it is not visible and/or accessible from any regular operation. However, the Personal Information shall be retained in an encrypted manner for the purpose of legal requirements/compliances for a minimum period of three years from the date of deletion/termination.
 After deletion, in case you wish to recreate the LoadExx profile the same is permissible and none of the previously captured information will be populated automatically. You need to register as a fresh user.
 If you simply delete/remove the LoadExx application from your mobile device but do not delete your profile or de-register yourself from LoadExx, you shall continue to be a registered user of LoadExx and we shall continue to send you all promotions/newsletters/notifications that you have opted unless and until you opt-out of such communications.
 Personal Information collected may be used by LoadExx and its registered Service Providers inter alia, for:
– Providing services to you and/or facilitating service deliveries.
– Sending promotional features/materials to you regarding LoadExx and services offered by various local people and their businesses.
– Enhancing the efficiency/quality of services offered on LoadExx.
– Resolving any disputes that may arise with respect to the transactions/deals that you may conduct using LoadExx.
– Monitoring user activity and preferences as evidence from a user’s activity on LoadExx to provide a better experience in the future.
– Detecting, investigating and preventing activities that may violate Our policies or that may be illegal or unlawful.
– Conducting research or analyzing of the user preferences and demographics as statistical data and not as individual data.
– Any other purpose required for offering the services on LoadExx and/or for enhancing user experience.
– Any other purpose as may be required under applicable laws.
Personal information as submitted and/or captured may be shared with law enforcement agencies and other Government departments if LoadExx has a good faith/belief that access, use, preservation or disclosure of the information is reasonably necessary to:
– Meet any applicable law, regulation, legal process or enforceable governmental request.
– Enforce applicable Terms of Service, including investigation of potential violations.
– Detect, prevent or otherwise address fraud, security or technical issues.
– Protect against harm to the rights, property or safety of LoadExx System, other users or the public as required or permitted by law.
 It will be a constant endeavor to protect the system from unauthorized access or unauthorized alterations, disclosure or destruction of information. All the information will be held in encrypted form and the communication channels for accessing the portal and transfer of data are encrypted using SSL as permissible under the law. Further, multi-factor authentication has been deployed to ensure the authenticity of the user. 
 In case of any grievances, you may send your complaints about redressal to support@loadexx.com.

Email Support:
Please write to us at support@loadexx.com

Phone Support:
Please call us at +91 95996 92693 for more support. 

Directions of Use
Please see the User Journey video of the application

SUPPORT AND FAQ

Support and FAQ

FAQs’ for the Customer
 
1. What is LoadExx?

LoadExx is a change-making company in end mile logistics. We are in the market to help customers in easily sending and receiving their goods from one place to another by adopting an environment-friendly way of using electric vehicles.

2. How it is different from other agencies and transport agencies?

LoadExx only has electric vehicles in its fleet. Also, we offer our customers live tracking of their booked vehicles. With this, customers have an option to choose time slabs as per their affordability to book the vehicles.

3. What type of vehicles is in the LoadExx fleet?

We have the electric vehicles which have load carrying capacity between 0-1500 kgs. Our focus is to enable the customers to send and receive goods anytime and any day.

4. How can I book the vehicle?

You can go to your mobile app. Choose your language. Then choose the type of load, time slot, and type of vehicle. Also, don’t forget to enter details of the receiving party (Name and Phone Number). Once you select the time slot and choose the payment method, the trip will be booked, and you will get driver and vehicle details. To start and end the ride, you and the receiving party will receive an OTP which has to be shared with the driver.
Also, please watch the video for understanding.

5. How can I make the payment?

You can choose to pay online via BHIM UPI, debit card, credit card, and other internet banking options. You (booking or sending party) or receiving party can pay in cash also to the driver. But this option must be selected during the booking.

6. Are my goods safe?

Your goods are covered under the carriage insurance and the trip is secured with OTP configuration. You have an option to track your vehicle or call the driver or our support team anytime. Additionally, the party at receiving end of the goods should check the goods properly before telling the OTP to finish the ride to the driver. This will ensure that goods are not hampered or touched during the trip.

7. How can I complain about the driver or about my goods?

You can call us on +91 9599692693 or mail us on support@loadexx.com.